If the tenant we placed defaults, the path is defined in advance so you are never guessing. The first step is notice. You tell MoveSmart that the placed tenant has failed to meet their rent obligation under the lease, and you provide the basic documentation of the default. From there, the written guarantee terms govern what happens next, including any waiting period, documentation needed, and how the protection responds. Because the tenancy itself is governed by the Residential Tenancies Act, 2006, formal remedies such as ending a tenancy for non payment run through the Landlord and Tenant Board, not through us. The guarantee works alongside that legal process rather than replacing it. Where the situation calls for re leasing, our 6-month replacement guarantee on the original placement comes into play, and MoveSmart moves to source a new qualified tenant. We keep the claim process honest and documented, with no fabricated timelines or inflated promises. The point is predictability. Windsor owners should know, before they ever sign, exactly who to call, what to provide, and how the guarantee and the Ontario legal framework fit together when a placed tenant stops paying.