Our process is sequenced so you never weigh an incomplete picture. First, we confirm identity and pull a consented credit check, so every applicant is reviewed against the same financial baseline. Second, we verify income with recent pay statements, an employment letter, or bank records for self employed applicants, and we confirm those documents against the stated employer. Third, we contact employers directly to confirm position, tenure, and standing rather than trusting a letter at face value. Fourth, we request and call prior landlords for rental history, asking about payment timeliness, lease compliance, notice given, and condition at move out. Fifth, we run a background review within the limits Ontario law allows. Sixth, we check personal and professional references to round out the picture. Each step is documented with the same questions for every applicant, which keeps decisioning consistent and defensible. Throughout, we coordinate with our RECO licensed brokerage partners in York Region for any function that requires a licensed brokerage, since MoveSmart is a leasing and tenant placement service, not a licensed brokerage itself. You see the completed file, not a partial one, so your Richmond Hill decision rests on verified facts rather than a first impression.