Even with insurance required, gaps appear, and knowing them helps you avoid surprises. The most common gap is a lapsed policy. A tenant buys coverage to satisfy the lease, then cancels after move in. We reduce this by recommending the owner be listed as an interested party, so the carrier sends notice if the policy lapses. A second gap is the wrong address, where the declarations page lists a previous home, which is why we match the policy address to the leased unit at signing. A third gap is roommate coverage, since one tenant's policy may not extend to an unrelated roommate, so we verify each adult on the lease. When a claim happens, the tenant files with their carrier, the carrier investigates, and liability coverage may pay for damage the tenant caused to your unit up to the policy limit, after any deductible. Flood, intentional acts, and losses above the limit are typically excluded. MoveSmart Rentals does not adjust claims; our role is to make sure verified, in force coverage exists at the start of the tenancy so the tenant has a policy to file against if a loss occurs.