Compensation: C$30,000–C$40,000 annually, plus quarterly performance-based bonuses
About the Role
MoveSmart Rentals is hiring an experienced Senior Accounts Receivable & Collections Specialist to manage full-cycle accounts receivable and collections across our Canadian operations.
This role combines accurate AR administration with active ownership of overdue accounts. You will manage customer invoicing, payment application, account reconciliations, collections, billing disputes, payment commitments, and collection forecasting.
This is not a junior billing or cash-application position. We are looking for someone who can independently manage a customer portfolio, handle difficult payment conversations, investigate discrepancies, and improve the timing and predictability of incoming cash.
Previous experience supporting Canadian companies is required.
What to Expect After Applying
Every application is reviewed by our recruitment team.
Qualified candidates will receive an email within one to two business days of applying with a link to complete a pre-recorded video interview.
The interview will assess your AR and collections experience, Canadian-company exposure, technical knowledge, communication skills, judgment, and ability to independently manage overdue accounts.
Candidates who perform well may be invited to continue to the next stage of the hiring process.
Key Responsibilities
Prepare, review, and issue customer invoices and statements
Apply customer payments accurately and resolve unapplied cash
Reconcile customer accounts and investigate discrepancies
Process credits, refunds, deductions, short payments, and overpayments
Maintain accurate customer records, payment terms, and collection notes
Monitor current, 30-, 60-, and 90-day aging balances
Conduct professional collection follow-up by telephone and email
Follow up on missed payments and broken payment commitments
Negotiate payment arrangements within approved company guidelines
Investigate billing disputes and coordinate with internal departments
Escalate high-value, high-risk, disputed, or severely overdue accounts
Prepare collection forecasts and report accounts at risk
Support month-end closing, AR reconciliations, and reporting
Recommend improvements to billing, collections, and escalation processes
Maintain complete and organized account documentation
Education and Experience Requirements
Bachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration, or a closely related field
A recognized professional accounting designation is considered an asset but is not required
Minimum 4 years of directly relevant accounts receivable, collections, credit, or accounting experience
Candidates with 4–7+ years of relevant experience are strongly preferred
Previous experience supporting Canadian companies is required
Strong full-cycle accounts receivable and collections experience
Direct experience managing overdue customer accounts and aging reports
Experience conducting telephone and email collections
Experience resolving billing disputes, unapplied cash, short payments, credits, and account discrepancies
Experience negotiating and monitoring payment arrangements
Experience preparing collection reports, aging summaries, or cash-receipt forecasts
Experience supporting month-end accounting activities
Strong Microsoft Excel or Google Sheets skills
Experience with QuickBooks Online or another established accounting or ERP platform
Advanced professional English, both written and spoken
Ability to communicate firmly and professionally during difficult collection conversations
Ability to work full-time during Ontario business hours
Reliable computer, high-speed internet, headset, webcam, and professional remote workspace
Ideal Candidate
You are organized, persistent, analytical, and comfortable discussing overdue balances directly with customers.
You maintain professional relationships while remaining clear about payment expectations and deadlines. You investigate why accounts remain unpaid, resolve valid issues, document commitments, follow up consistently, and escalate concerns when required.
You are comfortable being accountable for collection performance, aging reduction, forecast accuracy, and the quality of customer account management.
What Success Looks Like
Invoices are issued accurately and on time
Payments are applied promptly and correctly
Customer accounts remain accurate and reconciled
Overdue balances receive consistent follow-up
Payment commitments are documented and monitored
Billing disputes are resolved efficiently
Balances over 60 and 90 days are reduced
Collection forecasts are reliable
High-risk accounts are escalated appropriately
No unauthorized discounts, settlements, refunds, or write-offs are made
Authority and Approval Limits
The specialist may negotiate payment arrangements within established company policies.
Management approval is required for write-offs, settlements, material fee waivers, legal escalation, collection-agency referrals, service suspension, and arrangements outside approved guidelines.
Compensation
C$30,000–C$40,000 annually
The role also offers up to C$4,800 annually in quarterly performance-based bonus potential, with a maximum of C$1,200 per quarter.
Bonus eligibility may be based on aging reduction, collection performance, payment commitments received, forecast accuracy, dispute resolution, account accuracy, documentation quality, and compliance with company controls.
Final compensation will depend on relevant experience, Canadian-company exposure, portfolio complexity, accounting-system knowledge, communication skills, and demonstrated collections performance.