Account Manager — Client Retention & Sales

Account Manager — Client Retention & Sales

Location: Remote

Schedule: Eastern Time business hours

Compensation: C$35,000–C$45,000 annually, including base pay and performance bonuses

The Opportunity

MoveSmart Rentals is hiring an experienced Account Manager to manage existing client relationships, retain dissatisfied clients, influence important decisions, sell relevant services, and keep multiple active files moving from beginning to completion.

MoveSmart operates in residential leasing, but direct real-estate experience is preferred—not required. Strong candidates from account management, consultative sales, customer success, client retention, or another service-based industry are encouraged to apply.

You will become the property owner’s main point of contact after they sign with MoveSmart. You will coordinate the leasing process, monitor listing performance, present applications and offers, recommend changes, and keep the owner informed through tenant move-in.

This is not a basic customer-service or administrative position. You will be responsible for both the client relationship and the commercial performance of your assigned files.

What You’ll Do

• Manage multiple active client and leasing files

• Keep property owners informed throughout the process

• Confirm that each file is complete and ready to be listed

• Coordinate listing requirements with the partner brokerage

• Monitor inquiries, showings, feedback, applications, and offers

• Identify why a property is not attracting interest or offers

• Recommend pricing, marketing, presentation, or property-condition changes

• Persuade owners to make reasonable price adjustments

• Present qualified tenant offers and secure timely decisions

• Retain dissatisfied owners who may be considering cancellation

• Sell appropriate services that could improve a property’s leasing performance

• Handle objections while maintaining the owner’s trust

• Coordinate documents, deposits, keys, and move-in requirements

• Communicate with owners, tenants, realtors, vendors, and internal teams

• Verify payment and payout information before providing updates

• Maintain accurate CRM notes, tasks, documents, and next steps

• Escalate legal, payment, agreement, or high-risk concerns when required

What You’ll Need

• Three or more years of experience in account management, consultative sales, client success, client retention, leasing, property management, portfolio management, or a similar client-facing role

• Experience managing ongoing client relationships—not only completing one-time sales

• Demonstrated ability to overcome objections and persuade clients to take action

• Experience retaining dissatisfied clients or recovering relationships

• Confidence recommending price changes, service improvements, or other actions clients may initially resist

• Ability to use evidence, customer feedback, market information, and financial reasoning to influence decisions

• Experience upselling relevant services or solutions

• Ability to manage multiple clients, files, transactions, or opportunities simultaneously

• Strong organization, follow-up, and deadline management

• Experience using a structured CRM or workflow system

• Excellent spoken and written English

• Sound judgment when handling client concerns and escalations

• Ability to work independently during Eastern Time business hours

Strong candidates may come from account management, customer success, SaaS, insurance, financial services, staffing, telecommunications, automotive sales, hospitality, property management, real estate, or another service-based industry involving ongoing client ownership.

Canadian real-estate experience is an asset but is not mandatory. Training will be provided on MoveSmart’s services, systems, and leasing process.

How to Apply

Apply with your résumé. If your background aligns, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.

Candidates selected to continue will be invited to a live scenario-based interview.

Compensation

This position offers expected annual compensation of approximately C$35,000–C$45,000, consisting of base pay plus performance bonuses.

Actual earnings will depend on individual performance. Complete compensation terms will be explained during the interview process.

Remote-Work Requirements

You must have:

• A private professional workspace

• Dual monitors

• A computer with at least 16 GB of RAM

• Reliable internet of at least 100 Mbps

• A webcam

• A noise-cancelling headset

Who Will Succeed

The right person combines the organization of an experienced Account Manager with the confidence of a consultative salesperson.

You should be able to identify what is preventing a client’s file from progressing, explain the evidence, recommend a solution, overcome resistance, and obtain a clear decision.

You must be persuasive without being misleading or overly aggressive. You should be comfortable challenging unrealistic expectations while maintaining the client’s trust.